~/k5bss $ whoami
Justin
Frasier
Infrastructure Administrator with a background in computer systems, infrastructure, and security. CompTIA A+ certified with hands-on experience in Azure Active Directory, Windows Server, networking, and self-hosted services. Amateur radio operator (K5BSS — General Class).
#experience
Infrastructure Administrator
IT Support Analyst
Margaritaville Resort & Casino
- Provide comprehensive Tier 1 and Tier 2 technical support across a large-scale resort and casino environment, diagnosing and resolving hardware, software, and network issues to minimize downtime and maintain seamless business operations.
- Deploy, configure, and maintain Windows 10 and Windows 11 workstations, managing domain enrollment through Active Directory to uphold a secure, well-organized network infrastructure.
- Administer Windows Server environments and Azure Active Directory, overseeing user provisioning, group policy management, and access controls to enforce security and compliance standards
- Diagnose and remediate wired and wireless connectivity issues — including network drops, Wi-Fi interference, and misconfigured settings — restoring reliable access for end users with minimal disruption.
- Install, terminate, and test network cabling across patch panels and keystones, ensuring robust and reliable infrastructure connectivity throughout the facility.
- Troubleshoot, repair, and replace hardware components — including RAM, HDDs, SSDs, power supplies, motherboards, and peripherals — returning systems to full operational status efficiently.
- Administer and support Office 365 applications — including Outlook, Teams, SharePoint, and OneDrive — enabling consistent productivity and collaboration across the organization.
- Provide end-to-end mobile device support for smartphones and tablets, handling configuration, corporate email integration, and secure connectivity to organizational systems.
- Manage the full help desk ticket lifecycle — logging, prioritizing, tracking, and resolving requests — ensuring timely support delivery and adherence to service-level expectations.
- Utilize PDQ Inventory to maintain up-to-date hardware and software asset tracking across all endpoints, enabling informed decision-making for procurement, audits, and lifecycle management.
- Leverage PDQ Deploy to automate software deployments and updates across the organization, reducing manual effort and ensuring consistent, timely rollouts enterprise wide.
- Converting PDQ Deploy & Invertory to PDQ Connent. Using PDQ Connent to manage and push packages and update to workstations and laptopps.
- Administer VMware vSphere environments, managing virtual machine provisioning, configuration, and maintenance to support reliable and scalable infrastructure operations.
- Manage and support the Cisco phone system, handling configuration, provisioning, and troubleshooting of IP phones to ensure reliable communication across the organization.
- Utilize TeamViewer to provide remote technical support, enabling efficient diagnosis and resolution of end-user issues without requiring an on-site visit.
- Monitor network infrastructure and system health using PRTG Network Monitor, proactively identifying and addressing performance issues and outages to maintain high availability.
- Manage SSL certificates across organizational systems, overseeing procurement, installation, renewal, and troubleshooting to ensure secure and uninterrupted encrypted communications.
- Deliver clear, patient, and customer-focused technical support to users of all skill levels, translating complex issues into understandable solutions to maximize satisfaction and reduce repeat incidents.
- Maintain accurate IT asset inventory, tracking hardware assignments, lifecycle status, and equipment locations to support informed procurement and audit readiness.
- Plan and execute equipment moves and workstation relocations with precision, coordinating logistics to ensure business continuity throughout transitions.
- Produce comprehensive technical documentation and troubleshooting guides, building an accessible knowledge base that improves team efficiency and accelerates issue resolution.
- Lead cross-functional IT initiatives, collaborating with department stakeholders to scope, plan, and deliver technology solutions on time and within budget.
Security Supervisor
Boomtown Casino & Hotel
- Supervised facility-wide security operations, ensuring the safety of hundreds of guests and employees daily while serving as the primary point of contact for guests and staff.
- Conducted foot and vehicle patrols; monitored a multi-camera CCTV network and alarm systems to proactively identify risks and coordinate rapid incident response.
- Applied crisis management and de-escalation techniques to resolve high-pressure situations with minimal operational disruption.
- Trained and mentored security personnel on protocols, emergency response, and customer interaction standards.
Software Development Intern
xententLABS
- Participated in full-cycle Agile development — sprint planning, stand-ups, and iterative releases — while managing source code repositories using version control best practices.
- Engineered cross-platform software solutions and collaborated on relational database design, applying normalization principles and optimized query structures.
- Developed test cases and executed functional tests, tracking defects through resolution to ensure stable, production-ready releases.
#technical skills
Languages
Python
Java
C# / .NET
C++
C
JavaScript
Node.js
HTML5 / CSS3
Rust
SQL
Operating Systems
Linux (Arch, Ubuntu)
Windows Server
Windows 10/11
Hardware
RAM
HDD/SSD
Power Supplies
Motherboards
Peripherals
Printers
Laptop
Desktops
Component Diagnostics
Tools & Platforms
Active Directory
Azure AD
Office 365
Mobile Device Support
Printer Support
System Imaging & Deployment
Docker
Proxmox VE
VMware vSphere
Git
Help Desk Ticketing Systems
PDQ Deploy
PDQ Inventory
PDQ Connent
Cisco Systems
TeamViewer
PRTG Network Monitor
Web Hosting
Ansible
Rubrik Backup
Proxmox Backup Server
Nginx Proxy Manager
Nginx Web Server
Windows server DNS
Windows server DHCP
Development IDEs
Vim
NeoVim
IntelliJ
Visual Studio
VS Code
Google Antigravity
Unity
Networking
TCP/IP
DNS
DHCP
IP Addressing
Wire & Wireless Connectivity
Patch panels
Keystones
Switch Management
Troubleshooting
IT Support
Customer Service
Issue Escalation
Asset Tracking
Equipment Moves
End-User Training
Technical Documentation
De-escalation
Security
Corporate Security
CCTV
Physical Security
Crisis Management
#education
Bossier Parish Community College
A.A.S. Cyber Technology — Programmer-Analyst
Dean's List & Chancellor's List
Northwood High School
#certifications
Computer
- CompTIA A+ ce Certified
- PCPro Certified
- Technical Competency Area in Web Design — BPCC
Udemy
- Master Microsoft PowerShell
- PowerShell for Active Directory Administrators
- IT Troubleshooting Skill Training
- IT Help Desk Professional
Amateur Radio
- FCC License — Callsign: K5BSS | General Class
Locomotive
- LocoMotive Air Brake — Wabtec
- Dash 2 / GP 38 Static / GP 9 / SW 1200 Electrical — TTC
- EMD Locomotive Engines — Technical Training Consultants
#contact
Email
Phone
Location
3243 Cottonwood St.
Bossier City, LA 71111
Bossier City, LA 71111
GitHub
LinkedIn
Self-hosted Git