~/k5bss $ whoami
Justin
Frasier
IT Support Analyst with a background in computer systems, infrastructure, and security. CompTIA A+ certified with hands-on experience in Azure Active Directory, Windows Server, networking, and self-hosted services. Amateur radio operator (K5BSS — General Class).
#experience
IT Support Analyst
Margaritaville Resort & Casino
- Provide comprehensive Tier 1 and Tier 2 technical support across a large-scale resort and casino environment, diagnosing and resolving hardware, software, and network issues to minimize downtime and maintain seamless business operations.
- Deploy, configure, and maintain Windows 10 and Windows 11 workstations, managing domain enrollment through Active Directory to uphold a secure, well-organized network infrastructure.
- Administer Windows Server environments and Azure Active Directory, overseeing user provisioning, group policy management, and access controls to enforce security and compliance standards
- Diagnose and remediate wired and wireless connectivity issues — including network drops, Wi-Fi interference, and misconfigured settings — restoring reliable access for end users with minimal disruption.
- Install, terminate, and test network cabling across patch panels and keystones, ensuring robust and reliable infrastructure connectivity throughout the facility.
- Troubleshoot, repair, and replace hardware components — including RAM, HDDs, SSDs, power supplies, motherboards, and peripherals — returning systems to full operational status efficiently.
- Administer and support Office 365 applications — including Outlook, Teams, SharePoint, and OneDrive — enabling consistent productivity and collaboration across the organization.
- Provide end-to-end mobile device support for smartphones and tablets, handling configuration, corporate email integration, and secure connectivity to organizational systems.
- Manage the full help desk ticket lifecycle — logging, prioritizing, tracking, and resolving requests — ensuring timely support delivery and adherence to service-level expectations.
- Utilize PDQ Inventory to maintain up-to-date hardware and software asset tracking across all endpoints, enabling informed decision-making for procurement, audits, and lifecycle management.
- Leverage PDQ Deploy to automate software deployments and updates across the organization, reducing manual effort and ensuring consistent, timely rollouts enterprise wide.
- Administer VMware vSphere environments, managing virtual machine provisioning, configuration, and maintenance to support reliable and scalable infrastructure operations.
- Manage and support the Cisco phone system, handling configuration, provisioning, and troubleshooting of IP phones to ensure reliable communication across the organization.
- Utilize TeamViewer to provide remote technical support, enabling efficient diagnosis and resolution of end-user issues without requiring an on-site visit.
- Monitor network infrastructure and system health using PRTG Network Monitor, proactively identifying and addressing performance issues and outages to maintain high availability.
- Manage SSL certificates across organizational systems, overseeing procurement, installation, renewal, and troubleshooting to ensure secure and uninterrupted encrypted communications.
- Deliver clear, patient, and customer-focused technical support to users of all skill levels, translating complex issues into understandable solutions to maximize satisfaction and reduce repeat incidents.
- Maintain accurate IT asset inventory, tracking hardware assignments, lifecycle status, and equipment locations to support informed procurement and audit readiness.
- Plan and execute equipment moves and workstation relocations with precision, coordinating logistics to ensure business continuity throughout transitions.
- Produce comprehensive technical documentation and troubleshooting guides, building an accessible knowledge base that improves team efficiency and accelerates issue resolution.
- Lead cross-functional IT initiatives, collaborating with department stakeholders to scope, plan, and deliver technology solutions on time and within budget.
Security Supervisor
Boomtown Casino & Hotel
- Supervised facility-wide security operations, ensuring the safety of hundreds of guests and employees daily while serving as the primary point of contact for guests and staff.
- Conducted foot and vehicle patrols; monitored a multi-camera CCTV network and alarm systems to proactively identify risks and coordinate rapid incident response.
- Applied crisis management and de-escalation techniques to resolve high-pressure situations with minimal operational disruption.
- Trained and mentored security personnel on protocols, emergency response, and customer interaction standards.
Software Development Intern
xententLABS
- Participated in full-cycle Agile development — sprint planning, stand-ups, and iterative releases — while managing source code repositories using version control best practices.
- Engineered cross-platform software solutions and collaborated on relational database design, applying normalization principles and optimized query structures.
- Developed test cases and executed functional tests, tracking defects through resolution to ensure stable, production-ready releases.
#technical skills
Languages
Python
Java
C# / .NET
C++
C
JavaScript
Node.js
HTML5 / CSS3
Rust
SQL
Operating Systems
Linux (Arch, Ubuntu)
Windows Server
Windows 10/11
Hardware
RAM
HDD/SSD
Power Supplies
Motherboards
Peripherals
Printers
Laptop
Desktops
Component Diagnostics
Tools & Platforms
Active Directory
Azure AD
Office 365
Mobile Device Support
Printer Support
System Imaging & Deployment
Docker
Proxmox VE
VMware vSphere
Git
Help Desk Ticketing Systems
PDQ Deploy
PDQ Inventory
Cisco Phone Systems
TeamViewer
PRTG Network Monitor
Web Hosting
Docker & Container Management
Ansible
Proxmox VE
Development IDEs
Vim
NeoVim
IntelliJ
Visual Studio
VS Code
Google Antigravity
Unity
Networking
TCP/IP
DNS
DHCP
IP Addressing
Wire & Wireless Connectivity
Patch panels
Keystones
Switch Management
Troubleshooting
IT Support
Customer Service
Issue Escalation
Asset Tracking
Equipment Moves
End-User Training
Technical Documentation
De-escalation
Security
Corporate Security
CCTV
Physical Security
Crisis Management
#education
Bossier Parish Community College
A.A.S. Cyber Technology — Programmer-Analyst
Dean's List & Chancellor's List
Northwood High School
#certifications
Computer
- CompTIA A+ ce Certified
- PCPro Certified
- Technical Competency Area in Web Design — BPCC
Udemy
- Master Microsoft PowerShell
- PowerShell for Active Directory Administrators
- IT Troubleshooting Skill Training
- IT Help Desk Professional
Amateur Radio
- FCC License — Callsign: K5BSS | General Class
Locomotive
- LocoMotive Air Brake — Wabtec
- Dash 2 / GP 38 Static / GP 9 / SW 1200 Electrical — TTC
- EMD Locomotive Engines — Technical Training Consultants
#contact
Email
Phone
Location
3243 Cottonwood St.
Bossier City, LA 71111
Bossier City, LA 71111
GitHub
LinkedIn
Self-hosted Git